Customer Support
For over a decade, we have remained committed to financing and facilitating a sustainable future through innovation and best in class operations
Got Failed Transactions? Got Questions?
Let's do it here
Block my account (s)
It is safer than blocking your card only
You can also dial *901*911# on your mobile to block your account
Log a failed transaction
POS/Web, ATM, Failed Transfers
Please have your reference number received by sms or email with you
Check status of my logged complaint or request
Please have your reference number received by sms or email with you
Update my profile
(Name, PhoneNumber, Email Address)
NOTICE: You can also update your account information via our Access More App and Internet banking
Need help with *901#, Access More or Internet Banking
Having issues such as Pin reset, login issues etc..)
Find out more..
Check outstanding loan balance, loan eligibility or liquidate my loan
Our QuickBucks App allows you self service options (Eligible amount, Viewing and Liquidation of existing loan)
Check Form A application status
(PTA/BTA, School fees/ Upkeep, Medical...)
Find out more...
Account related requests
Other requests or enquiries
Find out about Account officer, Access Bank branches and ATM's locations
